Frequently asked questions.

All 50 U.S. states and Washington, D.C. U.S. territories and APO/FPO addresses are not supported.

Handling takes 1–2 business days and transit takes 3–4 business days after dispatch: an estimated total of 4–6 business days. Business days are Monday–Friday excluding U.S. federal holidays. After 7:00 PM fixed UTC−06:00, or on weekends and holidays, processing starts on the next business day.

Standard shipping is free on all supported orders. Checkout shows tax as $0.00.

Each product has a garment measurement table in centimeters and inches. Compare those measurements with a jacket you already own, allowing room for your preferred layers.

Request authorization within 30 days of receipt. Change-of-mind returns must be unworn except for a necessary fit check, unwashed and unaltered, with original packaging and any original tags. Damaged, defective and incorrect items are handled separately.

We cover return shipping for our errors and damaged, defective or incorrect goods. Customers cover change-of-mind return shipping. No restocking fee applies.

After approval, funds are returned to the original payment account within 10 calendar days.

Follow the material and trim-specific guidance on the product page. Do not machine wash leather; contact a leather cleaning specialist when needed.

Email [email protected] or use our contact form. Return requests should include your order number and reason.

Review your selected items and sizes, contact information, delivery and billing addresses, and the complete USD total before submitting payment.